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Terms and Conditions

These terms and conditions govern the sale of products by us (Strings Universal INC) to you on the www.stringsuniversal.com website. These terms and conditions constitute the entire agreement between Strings Universal INC, whose registered address is Strings Universal Inc,19W 34th ST STE 1018 New York 10001, United States. and you (the customer). Please read and review these Terms of Use carefully before accessing or using this Web site. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site. The right to use any product or service offered by the Company is personal to you and is not transferable to any other person or entity.




The Company shall have the right at any time to change or discontinue any aspect or feature of the Company sites including, but not limited to, the content, hours of availability, and equipment needed for access or use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including but not limited to, posting a revised version of this Agreement. It is your responsibility to review these Terms each time you use this website. By continuing to use this website, you consent to any changes to our Terms Items sold by Strings Universal INC are dispatched from our fulfilment centre in New York, the United States. All purchases made by you are completed and performed in the US and US law shall govern every aspect of contractual agreement concerning purchases made from us.



Our Contract

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you.
Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.
If you enter into any other agreement with the company, for example regarding health plan coverage, then these Terms are in addition to the terms of such other agreement. Neither entering into this agreement, nor visiting this website, nor any of these Terms, guarantees that you are eligible to receive coverage from us for any plan offered through this website or otherwise.



Free Gifts

Free gifts offered with promotions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable.
Free gifts have to be returned in case of money back guarantee and hold no monetary value. They are not eligible for exchange and cannot be replaced or claimed as lost in the post.


14 Days Money Back Guarantee

This offer is only valid during specified promotional periods and available only on selected products. To claim this offer please follow the steps below:

  1. Please contact our customer care team via email or telephone. You must have your order reference number, full name and contact details
  2. Claims must be made within 14 days after receiving the products
  3. You must provide a valid reason for the claim
  4. The amount we will refund is the amount paid for the product; postage is not included Postage amount which is been charged for returning the product will not be refunded.
  5. Strings Universal reserves the right to withdraw this promotion at any time
  6. Strings Universal reserves the right to amend the terms and conditions of this promotion at any time
  7. Membership charges and Goodwill gifts cannot be exchanged or refunded.



Import Duty and VAT

The prices payable for goods as set out in the website are, inclusive of VAT and shipping/handling costs for buyers.



We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown on the Website. We reserve the right to request that we receive payment from you before we supply any products to you.



Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Reading. All sales are ex-works. This means that the sale is completed in the U.S and all goods remain in the Reading before any sales transactions are conducted.



Electronic Communications

When you transact with Strings Universal INC or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the www.stringsuniversal.com website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Events beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.


Governing Law and Jurisdiction

These web pages are controlled and operated by Strings Universal INC in U.S. Strings Universal INC makes no representation that the Content on these pages is appropriate or available for use in other locations or that this Site complies with any applicable laws outside United States. Those who choose to access these pages from locations outside U.S do so at their own initiative and risk, and are solely responsible for compliance with local laws.


Returns & Refunds Policy

We offer free returns on all products. Any unopened items returned within 14 days of the date of delivery will qualify for a no quibble refund or exchange. Please use the address below. We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds will be given on products that have been opened, or returned after 14 days from the date of delivery. Refunds will be processed once the returned items are received back. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded.

Strings Universal Inc,19W 34th ST STE 1018 New York 10001, United States.

See our cancellation policy below for more details.

This Returns Policy does not affect your legal rights.


Cancellation Policy

At Strings Universal INC we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United States distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 14 days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.

To cancel an order, written or oral confirmation must be made within this 14 day period. Please email us at mycare@stringsuniversal.com or call us on 06468106476. 

Goods must then be returned within 14 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:

Strings Universal Inc, 19W 34th ST STE 1018 New York 10001, United States.

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.


Limitation of Liability

Strings Universal INC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.


Our Processing of Your Personal Data

In order to process your order, the following may be required:

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Strings Universal offers which we think may be of interest to you.

We may share information with trusted third-party companies, entities and individuals to perform functions on our behalf (i.e., credit card processing companies, order fulfilment and shipping, marketing and promotional distribution); provided, however, that these third-parties may access your personal information only on confidential basis, must abide by our privacy policy and only to the extent necessary to perform their functions. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.


Our Use and Protection of Your Personal Data for Marketing Purposes

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information without your consent. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. We may use this information to address network integrity and security issues or to investigate, prevent or take action regarding illegal activities or violations of our other policies. We may also use this information if required by law. At Strings Universal we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Strings Universal understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the US's Data Protection legislation. Your data may be used to notify you about other products or services provided by Strings Universal or its subsidiaries  You may at any time request us not to receive such information by writing to us at Strings Universal Inc,19W 34th ST STE 1018 New York 10001, United States. or alternatively by emailing us at mycare@stringsuniversal.com

Strings Universal may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by calling our Customer Service Department on 06468106476, writing to us at Strings Universal Inc,19W 34th ST STE 1018 New York 10001, United States. or emailing us at mycare@stringsuniversal.com 


How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.



Content contained on or made available through the site is not intended to provide and does not constitute medical or healthcare advice nor can it be relied as preventative care, cure or treatment for any disease or medical condition. Strings Universal is not intended to replace the attention or advice of a physician or other healthcare professional. You should consult with a qualified healthcare professional for advice regarding the diagnosis and treatment of any medical condition and before starting any vitamin, herbal, or dietary supplementation, nutritional, exercise or other medication program. Your use of information available on or through this site is your own responsibility and own risk. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Strings Universal strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.


Contact Details

For Customer Service Department please call:

Our full details are:

Legal entity: Strings Universal INC 

Contact: GDPR Team

Tel: 06468106476

Email address: mycare@stringsuniversal.com

Postal address: Strings Universal Inc, 19W 34th ST STE 1018 New York 10001, United States.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the U.S supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 



What's in these terms?

These terms tell you the rules for using our website https:// www.stringsuniversal.com (our site).


Who we are and how to contact us

https:// www.stringsuniversal.com is a site operated by Strings Universal ("We"). We are incorporated and our registered address is at Strings Universal Inc, 19W 34th ST STE 1018 New York 10001, United States.

To contact us, please email mycare@stringsuniversal.com or telephone our customer service line on 06468106476


By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

The Company Sites and the Community Areas contain copyrighted material, trademarks and other proprietary information including text, software, photos, video, graphics, music and sound, and the entire contents of the Company Sites are copyrighted as a collective work under the EU copyright laws. The Company is the owner of the copyright in all the Company Sites. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Each third party content provider owns the copyright in content original to it. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit the content of the Company Sites or any portion of it. Except as otherwise expressly permitted under copyright law, you may not copy, redistribute, publish, display or commercially exploit any material from the Company Sites without the express permission of the Company and the copyright owner. In the event of any permitted copying, redistribution or publication of material from the Company Sites, no changes in or deletion of author attribution, trademark, legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.


There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Notice (http:// www.stringsuniversal.com /privacyPolicy.php), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate, complete and up
  • You shall not engage in any activity that is contrary to or which would adversely affect the purpose or intention of the Company Sites, including but not limited to, actually or attempting to manipulate, corrupt or otherwise affect the outcome of the Sites' services, in whole or in part, by, among other methods, registering multiple accounts under the same or different names.

If you purchase goods from our site, our Terms and conditions of supply (http:// www.stringsuniversal.com /terms.php) will apply to the sales.


We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22nd May 2018.


We may make changes to our site

The Company shall have the right at any time to change or discontinue any aspect or feature of the Company sites including, but not limited to, the content, hours of availability, and equipment needed for access or use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including but not limited to, posting a revised version of this Agreement. It is your responsibility to review these Terms each time you use this website. By continuing to use this website, you consent to any changes to our Terms.


We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


You must keep your account details safe

If you choose, or you are provided with, a user I.D code, password or any other information as part of our security procedures, you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at mycare@stringsuniversal.com or telephone 06468106476, in order to save the information.


How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may not copy, redistribute, publish, display or commercially exploit any material from the Company Sites without the express permission of the Company and the copyright owner. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Do not rely on information on this site

Strings Universal will use reasonable efforts to include accurate and up-to-date information on this Web site but makes no warranties or representations of any kind as to its accuracy, currency or completeness. You agree that access to and use of this Web site and the content thereof is at your own risk.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.



We are not responsible for websites we link to

This Web site may contain links or references to other Web sites maintained by third parties over whom Strings Universal has no control.

Strings Universal makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by Strings Universal.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.


User-generated content is not approved by us

This website may include information uploaded by other users of the site, such as customer’s reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us on https:// www.stringsuniversal.com 


Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply (http://www.stringsuniversal.com /terms.php).


If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • - use of, or inability to use, our site; or
  • - use of, or reliance on, any content displayed on our site.
  • In particular, we will not be liable for:
  • - loss of profits, sales, business, or revenue;
  • - loss of anticipated savings;
  • - loss of business opportunity, goodwill or reputation; or
  • - any indirect or consequential loss or damage.


If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We are not responsible for viruses and you must not introduce them

This Website is provided "as is," with all faults, and Strings Universal express no representations or warranties, of any kind related to this Website or the materials contained on this Website or guarantee that this web site will be uninterrupted, timely, secure or error-free or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site. Strings Universal does not represent or warrant to maintain the confidentiality of information due to phishing & other software breakthrough in science of web hacking by hackers; although Strings Universal’s current practice is to utilise reasonable efforts to maintain such confidentiality. Also, nothing contained on this Website shall be interpreted as advising you.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Rules about linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact mycare@stringsuniversal.com